AWS Managed Services Provider, Without Extra Headcount

Get enterprise-grade AWS operations without hiring a cloud ops team. Since 2012, Pelotech has paired senior engineers with automated deployments, configuration monitoring, and security controls to run demanding production environments.
We specialize in Kubernetes and Amazon EKS across AWS GovCloud (US) and commercial AWS, building on an open-source stack inside your own AWS account so you get full control and avoid vendor lock-in.
Aerial view of ocean waves breaking and creating white foam above the deep blue and green water with visible underwater rocks.
Trusted by Companies Who Can’t Afford Downtime
A company logo
AWS Partner Advanced Tier Services badge with a bordered, irregular polygon shape and the AWS logo above the text.
A company logo
Smartsheet logo featuring a checkmark inside a stylized square followed by the word 'smartsheet' in lowercase letters.
Nordstrom logo in black capital letters.
Smartsheet logo featuring a checkmark inside a stylized square followed by the word 'smartsheet' in lowercase letters.
Stylized black text logo reading 'Millipore Sigma' in a unique rounded font.
T Mobile logo in black text with a stylized 'T' on the left.
Stylized black text logo reading 'Millipore Sigma' in a unique rounded font.
Starbucks logo with a twin-tailed siren inside a circle to the left and the word 'STARBUCKS' in bold uppercase letters to the right.
Fred Hutch Cancer Center logo with stylized geometric shapes forming a unique abstract design to the left of the text.
Starbucks logo with a twin-tailed siren inside a circle to the left and the word 'STARBUCKS' in bold uppercase letters to the right.
Why AWS MSP

Why Hire an AWS MSP?

AWS MSPs have specialists that take routine cloud work off your engineers’ plates. Without them, teams we speak to face one of three major bottlenecks: operations work delays product releases, one engineer holds most of the cloud knowledge, and security requirements grow faster than the team can keep up.

Cloud operations keep delaying product work

Troubleshooting, fixing failed deployments, and resolving infrastructure alerts and sudden spikes in AWS bills consume engineers’ time. Meanwhile, product roadmaps lag behind schedule.

MSPs can take on routine maintenance and infrastructure support, so fewer operational tasks compete with your product roadmap.

One engineer handles most of the operational workload

Small engineering teams have one person who knows the AWS environment best. Deployments wait for their approval, and infrastructure problems land on their desk. When they go on vacation or leave, releases stall and the rest of the team struggles.

An MSP documents your environment and spreads the work across its engineers, so no single person holds the keys. Work continues even when someone is unavailable, without you having to hire dedicated AWS administrators.

Security requirements exceed your team’s capacity

To meet release deadlines, teams postpone access reviews, security updates, and configuration checks. Eventually, an audit or incident exposes the gaps.

An MSP can automate checks, review access, and address security findings within the agreed scope. Your team gets help maintaining these controls without assigning every task to a product engineer, giving you the evidence you need to pass audits.

AWS MSP Guide

What to look for in an AWS MSP Partner

Most teams weigh three options: hire a cloud operations team, sign with a traditional MSP, or work with a partner built for small teams:

Criteria
Hire in-house
Traditional MSP

Headcount needed

Two or more senior hires for reliable coverage

None

None

Who does the work

New hires

Rotating support staff

Senior and staff engineers

Your tools

Your choice

Often the provider’s preferred stack

Your existing stack, plus what the assessment recommends

Recurring problems

Depends on the hires

Tickets closed one at a time

Root causes fixed and routine work automated

Knowledge ownership

Leaves when people leave

Sits with the provider

Documented and owned by your team

Compliance support

Requires security expertise

Varies by provider

Automated monitoring for frameworks like NIST SP 800-53

Hire in-house

Headcount needed
Two or more senior hires for reliable coverage
Who does the work
New hires
Your tools
Your choice
Recurring problems
Depends on the hires
Knowledge ownership
Leaves when people leave
Compliance support
Requires security expertise

Traditional MSP

Headcount needed
None
Who does the work
Rotating support staff
Your tools
Often the provider’s preferred stack
Recurring problems
Tickets closed one at a time
Knowledge ownership
Sits with the provider
Compliance support
Varies by provider
Headcount needed
None
Who does the work
Senior and staff engineers
Your tools
Your existing stack, plus what the assessment recommends
Recurring problems
Root causes fixed and routine work automated
Knowledge ownership
Documented and owned by your team
Compliance support
Automated monitoring for frameworks like NIST SP 800-53
Enterprise-grade AWS without a cloud ops team

Pelotech: Your Trusted AWS Managed Services Provider

Seven casually dressed people sitting on sofas and a chair against a white wall in a relaxed group setting, with a wooden coffee table in front of them.

Fewer interruptions for your engineers

Recurring problems usually have a deeper cause. Our engineers investigate the underlying cause and fix it. Then they set up automated deployments and configuration checks to reduce the manual work that pulls your engineers away from feature development.

Kubernetes and Amazon EKS at the core

Pelotech holds the Amazon EKS Service Delivery designation and is a Kubernetes Certified Service Provider, so your EKS clusters are run by engineers who design and operate Kubernetes platforms as their main work, not as a side skill.

Tools that fit your existing workflows

Infrastructure assessments determine tool recommendations. Our engineers work with Terraform, GitHub Actions, and other established infrastructure tools, and we'll recommend only what fits your infrastructure setup.

We build on an open-source stack that runs inside your own AWS account, not ours. We also assess AWS managed services and plan alternatives if pricing or support changes, so your team keeps familiar workflows and avoids unnecessary lock-in.

Senior AWS expertise without additional internal hires

Engagements led by senior engineers. They scope the work, implement it, and explain decisions clearly, so you don’t have to re-explain technical details in every meeting. With their years of production experience, you get fewer delays in product work, without a cloud ops specialist on your payroll.

Knowledge your team can use independently

We work alongside your engineers, document the architecture, and write runbooks for common operating procedures and recovery steps. Where it helps, our engineers pair with yours on real changes. Your team maintains and rolls out changes confidently, using workflows, code, and documentation they control.

Security automation that reduces manual compliance work

We help put access controls, audit logging, and configuration monitoring into daily operation. AWS Config, Security Hub, and CloudTrail monitor the environment around the clock, so configuration drift shows up within hours of a change instead of at the next audit. You get automated monitoring against NIST SP 800-53 controls without a dedicated security hire.

AWS GovCloud and commercial AWS

We build and run environments across AWS GovCloud (US) and commercial AWS for government contractors and regulated SaaS platforms, including Quantum Interface’s multi-account setup. The same automated controls and monitoring apply in both, so your team manages one consistent operating model.

Let’s assess your AWS environment.

Get in touch
Our services

What Pelotech manages in your AWS environment

Engagements are designed against AWS’s Well-Architected Framework. Per your service agreement, we maintain your AWS infrastructure, manage patches and configuration, monitor performance, address security findings, and optimize costs.

Speak with an AWS expert
Automated deployments and maintenance

Automated deployments and version-controlled infrastructure keep environments consistent, so your team can review and repeat changes. Your engineers spend less time on manual changes and release preparation.

Patching and drift control

Planned updates keep systems current, while configuration checks flag drift within hours. We implement changes based on your team’s schedule.

Regular monitoring

Our alerts show what broke, where, and when it started, and leave out routine noise. That way, your team can spot problems early, often before customers notice.

Compliance monitoring

Access controls, audit logs, and automated checks help identify security gaps. CloudTrail and Security Hub flag risky activity, and our engineers fix each finding or bring it to you.

Cost optimization

We look for idle instances, oversized resources, and unnecessary tooling as an ongoing part of operations, and flag savings as we find them. You approve each change.

24/7 Cloud Support

Direct access to senior engineers, at any hour

Work directly with your named Principal Engineer through a shared Slack channel, or call them 24/7 for critical issues. Backup coverage and an involved Pelotech partner ensure support never depends on one person.

Our incident process has two steps:

1. Incident response and escalation

We agree on three severity levels at kickoff:

1. Client-facing outage:

Immediate response, 24/7, including by phone.

2. Degraded service with a workaround:

Same-day response.

3. No client impact:

Handled during normal business hours.

Your Principal Engineer leads the response, brings in certified senior architects when needed, and keeps your team informed. Automated monitoring often flags problems before you notice them.

2. Proactive measures to prevent recurrences

Monitoring and automated alerts help catch problems early. After every significant incident, we conduct a blameless root-cause review and track corrective actions to completion.

Large ocean wave curling and crashing under a partly cloudy sky with dark blue water.
Real-world Impact

Quantum Interface runs AWS without dedicated cloud administrators

Glowing translucent blue cube with a grid pattern suspended above a dark digital circuit board with radiating light lines.

Quantum Interface

The Challenge

Quantum Interface builds software for U.S. military personnel across AWS GovCloud and commercial AWS. Its small team ran a manually configured environment in a single AWS account, with no separation between billing, security, and workloads. The team used long-lived credentials throughout, ran manual deployments, and had no automated security or NIST SP 800-53 compliance monitoring.

Read the Quantum Interface case study

What we changed and still support

Pelotech reorganized accounts across AWS GovCloud and Commercial AWS, automated deployments, and replaced long-lived access keys with short-lived credentials. Automated security and configuration checks now support ongoing monitoring, while our engineers continue to maintain and improve the environment.

Read the UKi case study

The Result

Zero dedicated AWS administrators

Zero long-lived AWS credentials

Configuration drift detected within hours

Automated deployments in place of manual releases

Read the STEM Learning case study
Testimonials

What clients say about working with Pelotech

“We didn’t have to design it all ourselves”

"With other consulting teams, we’ve often had to define and design everything ourselves. With Pelotech, we never have to micromanage. Their engineers operate with real ownership and accountability - and the long-term impact of the work they’re doing is going to be immense."

A man with a beard wearing a blue cap with the word 'Point' on it and a red and blue plaid shirt standing in front of a tree trunk.
Kaine Robertson
Driving Innovation & Growth at VendNovation

“The highest recommendation possible”

"We give Pelotech the highest recommendation possible. We have worked with Joachim and his team, and have found him and the team to be of the highest integrity, honesty, quality and speed. We would not have the product, or quality of product, that is used by the USAF, Joint Forces and commercial companies, if not for their dedicated, excellent work. We have used many developers and engineers over 30 years, and they are the best we have ever seen or used.”

Middle-aged man with short brown hair wearing a white button-up shirt standing outdoors near a tree with green leaves in the background.
Jonathan Josephson
Founder & CTO at Quantum Interface

“No reservations”

"I’d have absolutely no reservations recommending Pelotech to anyone who needs Cloud migration or just Cloud-native technology solutions. They’re a brilliant team, and they’ve delivered above and beyond what we needed them to deliver."

Man wearing a blue checkered shirt sitting in front of white shelves filled with colorful geometric shapes and objects.
Matthew Holmes
Head of IT, STEM Learning
Our Process

Our Four-stage Process

Step 1

Assess your environment

Our engineers review your AWS setup, security requirements, and operational workload to identify what needs attention and where your team needs help.

Step 2

Agree on scope and responsibilities

Together, we define services, access, pricing, and measures of success. At kickoff, we also agree on incident severity levels, response commitments, and how to reach your Principal Engineer.

Step 3

Onboard and improve operations

We introduce your Principal Engineer, set up access, monitoring, and your shared Slack channel then prioritize improvements that reduce recurring work. We agree on each change with your team and document it.

Step 4

Maintain and review

Ongoing maintenance and reviews help address costs, security risks, and changing requirements. Your feedback helps us identify concerns and agree on improvements.

Let’s get started

Meet demanding security and reliability requirements without building a dedicated cloud operations team.

Book a consultation
FAQs

Frequently asked questions

How much do Pelotech’s AWS managed services cost?

Pricing depends on your environment, the work we manage, and the support coverage you need.

Can we keep our existing Terraform setup?

Yes, our engineers work with Terraform and assess your existing configuration before recommending changes.

Do we retain ownership of our AWS accounts?

Yes. Your AWS accounts, code, and documentation stay yours, and we work through access roles you control. If the engagement ends, you keep everything we built.

Can Pelotech support AWS GovCloud environments?

Yes. Pelotech has built and maintained environments across AWS GovCloud and commercial AWS, including Quantum Interface’s multi-account setup. We put technical controls and automated monitoring in place for frameworks like NIST SP 800-53.

Does Pelotech provide 24/7 support?

Yes. Call your Principal Engineer directly for immediate, 24/7 outage response, with backup coverage available. Degraded service with a workaround gets a same-day response; issues without client impact are handled during business hours.